Quality Improvement Manager
A leading telecom giant, in the international wing providing end to end CRM solutions to customers, is looking for a Quality Improvement Manager. The incumbent will be responsible for identifying cost saving and revenue generating opportunities in the areas of – SLA, FTE optimization, CSAT, Measurement effectiveness, FCR, AHT, accuracy, Cost/Contact, Opex .Along with prioritization of Business metrics, the incumbent will also be responsible for reviewing Performance Management gaps, identifying projects and facilitating Business Improvement Projects of cross functional nature.
Applicants with a six sigma Black / Green belt but extensive project experience would meet the requirement. Exposure to TQM, ISO, and COPC would be added advantage
Experience: 6 - 8 years minimum
Apply to: firstname.lastname@example.org